How the process works

We could help you get your money back in just 3 simple stages.

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If successful, you receive the money back into your account! We then arrange our invoice. Of course, we keep you updated throughout so that you know what’s happening. We handle everything to keep it as easy for you as possible.

If unsuccessful, you won’t pay a penny.

Frequently Asked Questions

Perfect, We’ve got answers!

How long does it take?
If we’re able to settle your case with your bank we could get your money back within 15 days.

If the bank refuses to refund you, we’ll need to take your complaint to FOS. Once it’s with FOS, timelines can vary widely. It can take anywhere between a few weeks to a couple of years.

The process may vary
This can depend on whether you’ve complained to your bank already, or if your bank agrees to refund all the money you lost without needing to go to FOS. (Your case will be resolved much quicker if we don’t need to involve FOS).